Store Policies

Customer Satisfaction:

We at Camilla's are committed to "making your special occasion extra special."  We will work diligently to ensure that you are completely satisfied with everything you purchase, as well as with all aspects of our service. Our goal is to exceed your expectations.

Return Policy:

Due to the special nature of our merchandise, there are no returns, refunds or exchanges.  Every sale is a Final Sale.  This final sale policy is consistent with industry standards for bridal and special occasion apparel.

Payment:

Your special order will be processed upon full payment or a minimum 50% deposit.  All sales $300 or less must be paid in full at time of ordering.  All off -the -rack samples are also paid in full.  There is a $35 fee on all returned checks.  When your special order arrives you will be notified by phone or email.  You will have 30 days from the date you received notification to pay any outstanding balance.  If the balance is not paid within 30 days, a service charge of 2% a month will be charged to your account.

Your special order arrival date could be approximately two to eight month's from the time that your order is placed, depending on the designer's cutting date.  If your special order arrives earlier than anticipated, payment still needs to be arranged in accordance with our 30-day policy as stated above.

Storage:

As a courtesy, Camilla's offers free storage for your gown.  However the client acknowledges that Camilla's is not responsible for any damage or destruction to the clients' garment stored on our premises.  All risks are therefore the responsibility of the client. We are not responsible for any articles left more than 90 days after given wear date.

Alterations:

Before alterations can begin balances must be paid in full. Alterations are available onsite, please contact us to schedule appointments in advance.